Refund & Cancellation Policy – Pahadpani

At Pahadpani, we value our customers and aim to provide a smooth and transparent shopping experience. This policy explains our cancellation, return, and refund process.

1. Cancellation Policy

• Orders can be cancelled only before they are shipped.
• Once the order is dispatched, cancellation is not possible.
• We reserve the right to cancel orders in case of suspected fraud or policy violations.

To cancel your order (before shipment):

• Email us at support@pahadpani.com
• Contact our support team during working hours

Refunds for cancelled orders are processed within 7 – 14 business days.

2. Returns, Replacements & Refunds

• Returns/replacements can be requested within 5 days of delivery.
• Applicable only for damaged, defective, or incorrect products.
• Products must be returned in original packaging with seals and labels intact.

Steps to request a return:

• Email us within 5 days of delivery
• Share Order ID, issue details, and product images/videos
• Pickup will be arranged within 5 – 10 business days
• Refund/replacement initiated after verification

3. Non-Returnable Conditions

• Products without original packaging or labels
• Used or tampered products
• Requests made after 5 days
• Free gifts or promotional items

4. Refunds

Refunds are applicable in the following cases:

• Order cancelled before shipment
• Returned products passing quality check
• Failed delivery attempts

Refund Timelines:

• Prepaid Orders: 5 – 7 business days (original payment method)
• Cash on Delivery: 7 – 14 business days (bank transfer)

5. Contact Us

📧 Email: support@pahadpani.com
📞 Phone: +91-XXXXXXXXXX
🕒 Timing: Monday – Saturday (11 AM – 7 PM)

We are committed to making your experience smooth and hassle-free.